%20(1).png)
Privacy Policy
Last updated: 9 August 2026
OVERVIEW
DrPeps (“DrPeps”, “we”, “us” or “our”) operates www.drpeps.com.au and the related online store, customer account, ordering and support services (the “Services”).
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit the website, create an account, place an order, contact us or otherwise use the Services. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how personal information is handled as described below. This Privacy Policy should be read together with our Terms of Service and other policies published on the website.
1. WHAT PERSONAL INFORMATION WE COLLECT
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with the Services, we may collect:
• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Account information, such as your username, account preferences, order history and account authentication information.
• Order and transaction information, such as products viewed, items added to your cart, purchases, returns, refunds, delivery details, payment status and communications relating to an order.
• Payment information. Complete payment card details are generally collected and processed by the payment provider available at checkout. We receive transaction information such as payment confirmation, payment method type and limited billing details, but we do not intend to store complete card numbers.
• Communications, such as information you provide when you contact customer support, submit a form, request a return, send feedback or otherwise communicate with us.
• Technical and usage information, such as your IP address, browser type, device type, operating system, approximate location derived from IP address, referral source, pages viewed, interactions with the website, session information and cookie identifiers.
• Marketing preferences, such as whether you have subscribed to promotional emails and your communication preferences.
We do not request sensitive health information as part of a normal purchase. Please do not send medical records, diagnoses or other unnecessary sensitive information through website forms or customer-support communications.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you create an account, place an order, complete a form, subscribe to communications, request support or otherwise provide information to us.
• Automatically when you browse or use the website, through cookies, pixels, server logs and similar technologies.
• From service providers that help us operate the Services, including Wix, payment processors, delivery providers, analytics providers, communication providers and fraud-prevention services.
• From other parties where you have authorised the disclosure or where collection is permitted or required by law.
Where practical, you may interact with us anonymously or using a pseudonym. However, we may need accurate identifying and contact information to process an order, deliver products, provide account access, respond to a request or comply with legal obligations.
3. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION
We may use personal information to:
• provide, operate and improve the Services;
• create and manage customer accounts;
• process payments, confirm orders and arrange fulfilment and delivery;
• communicate about orders, delivery, returns, refunds, account activity and support requests;
• maintain accurate transaction, accounting and business records;
• personalise website functionality and remember preferences;
• monitor website performance, understand how visitors use the Services and improve usability;
• prevent, detect and investigate fraud, unauthorised activity, security incidents and misuse;
• send marketing communications where you have consented or where otherwise permitted by law;
• comply with applicable laws, court orders, regulatory requirements and lawful requests; and
• establish, exercise or defend legal rights and resolve disputes.
We will not use personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.
4. COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies and similar technologies to operate essential features, keep the website secure, remember preferences, maintain carts and account sessions, understand website traffic and measure marketing performance.
Cookies may include:
• Essential cookies required for security, checkout, account access and core website functions.
• Functional cookies that remember selections and improve convenience.
• Analytics cookies that help us understand website use and performance.
• Advertising or marketing cookies, where enabled, that help measure campaigns or present relevant advertising.
Where required, we will request consent before using non-essential cookies. You can manage available choices through the website’s cookie settings or your browser settings. Blocking some cookies may affect website functions, account access or checkout.
5. MARKETING COMMUNICATIONS
We may send promotional emails or other marketing communications where you have consented or where permitted by applicable law. You can unsubscribe at any time by using the unsubscribe link in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending non-promotional messages that are necessary to process an order, provide requested support, notify you of account or security matters, or meet legal obligations.
We do not sell personal information for monetary payment.
6. WHEN WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Wix and connected technology providers that host and operate the website, store, customer accounts and related features;
• payment processors and financial service providers that process and confirm payments;
• shipping, courier, fulfilment and logistics providers that deliver orders;
• email, customer-support, analytics, security, fraud-prevention and marketing service providers;
• accountants, legal advisers, insurers and other professional advisers;
• government agencies, regulators, courts, law-enforcement bodies or other parties where disclosure is permitted or required by law; and
• a purchaser, successor or adviser in connection with a proposed or completed business sale, merger, restructuring or transfer, subject to appropriate confidentiality and legal requirements.
We may also disclose information when you direct us to do so, give consent, or use an integration that requires information to be shared with a third party.
Third-party providers handle information under their own privacy policies and terms. We seek to use providers that apply appropriate privacy and security safeguards.
7. WIX AND WEBSITE SERVICE PROVIDERS
The website is built and hosted using Wix. Wix may process website visitor and customer information on our behalf to provide hosting, ecommerce, account, security, analytics and related services.
Information processed through Wix may be stored in data centres located in the United States, Ireland, South Korea, Taiwan, Israel or other jurisdictions used for service delivery. Wix’s handling of information is also governed by Wix’s Privacy Policy, available at www.wix.com/about/privacy.
Payment, delivery, analytics and other connected providers may process information in Australia or overseas according to their service arrangements and privacy policies.
8. OVERSEAS DISCLOSURE AND STORAGE
Some service providers may store or process personal information outside Australia. Based on the providers used for the website, likely locations may include the United States, Ireland, South Korea, Taiwan, Israel and other countries used by connected payment, communication, analytics or technology providers.
The exact countries may change when service-provider infrastructure changes. Where applicable Australian privacy law requires it, we take reasonable steps to ensure that overseas handling of personal information is consistent with applicable privacy protections, subject to lawful exceptions.
By using the Services, you understand that information may be processed in countries whose privacy laws differ from Australian law.
9. DATA QUALITY, SECURITY AND RETENTION
We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include access controls, secure account practices, trusted service providers, platform security features and payment processing through recognised providers.
No website, electronic transmission or storage system is completely secure. You should use a strong, unique password, protect your account credentials and contact us promptly if you suspect unauthorised account activity.
We take reasonable steps to keep personal information accurate, current, complete and relevant for the purpose for which it is used.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete transactions, provide support, maintain business and tax records, prevent fraud, resolve disputes and comply with legal obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless retention is required or authorised by law.
If a data breach occurs, we will assess and respond to it. Where the Notifiable Data Breaches scheme applies and an eligible data breach is identified, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
10. ACCESS AND CORRECTION
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details in Section 15. We may need to verify your identity before providing access or making a correction. We will respond within a reasonable period and will not charge for making a request, although a reasonable cost may apply in limited circumstances where permitted by law.
There may be circumstances where access or correction can be refused under applicable law. If we refuse a request, we will provide reasons and available complaint options where required.
11. DELETION AND OTHER PRIVACY CHOICES
You may ask us to delete personal information where it is no longer required or where deletion is otherwise available under applicable law. We may retain information that is necessary to complete a transaction, meet legal or accounting obligations, prevent fraud, resolve disputes or establish or defend legal rights.
You can also:
• update available account details through your customer account;
• unsubscribe from marketing communications;
• manage available cookie preferences; and
• contact us to ask a question about how your information is handled.
12. CHILDREN’S PRIVACY
The Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from a child without appropriate involvement or consent from a parent or legal guardian where required.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take reasonable action.
13. THIRD-PARTY LINKS
The website may contain links to websites, applications or services operated by third parties. We do not control their privacy, security or content practices. Before providing personal information to a third party, you should review its privacy policy and terms.
A link from our website does not by itself mean that we endorse or accept responsibility for the third party’s handling of information.
14. PRIVACY COMPLAINTS
If you have a concern or complaint about how we handle personal information, please contact us using the details below and provide enough information for us to review the matter. We will acknowledge and investigate the complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information about the OAIC complaint process is available at www.oaic.gov.au/privacy/privacy-complaints.
15. CONTACT INFORMATION
Questions, privacy requests and complaints can be sent to:
DrPeps
Address: 9 Merryn Cl, Bundoora VIC 3083, Australia
Phone: +61 415 209 338
Email: Drpepsau@gmail.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)
Response Time: We respond within one business day
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our information-handling practices, service providers, website features or legal obligations change. The revised version will be published on this page with an updated “Last updated” date. Where required by law, we will provide additional notice of material changes.