Shipping Policy

Last updated: 12 August 2026

OVERVIEW

This Shipping Policy explains the order processing, shipping destinations, charges, estimated transit times, tracking and delivery procedures for purchases made through www.drpeps.com.au.

DrPeps currently ships only within Australia. Orders with delivery addresses outside Australia cannot be completed.

1. ORDER CONFIRMATION

After you place an order, we will send an order confirmation email to the email address provided at checkout. This confirms that we have received the order and that payment has been authorised or pre-authorised. It does not necessarily mean that the order has been dispatched.

The confirmation email should include your order number and order summary. Please review the details and contact us promptly if any information is incorrect. You should also check your spam or junk folder if the email does not appear in your inbox.

If you have not received an order confirmation, email Drpepsau@gmail.com with the subject “Order Confirmation Not Received”.

1. ORDER PROCESSING TIME

Orders are normally processed within 1–2 business days, Monday to Friday, excluding Victorian public holidays.

Our daily order cut-off time is 3:00 PM Australian Eastern Standard Time (Sydney). Orders placed before the cut-off may begin processing on the same business day. Orders placed after the cut-off, on a weekend or on a public holiday will begin processing on the next business day.

Processing time is separate from transit time. During unusually busy periods, severe weather, carrier disruptions or other events outside our reasonable control, processing may take longer. If a material delay affects your order, we will take reasonable steps to provide an update.

1. SHIPPING DESTINATIONS

We ship throughout Australia, including Australian states and territories covered by the delivery options available at checkout.

We do not currently ship internationally. If an Australian delivery option is not available for your address, please contact us before placing an order.

1. SHIPPING METHODS, CHARGES AND DELIVERY ESTIMATES

Australia – Standard Shipping Australia Wide

Shipping charge: AUD $19.00.

Free shipping: Available when the eligible order value is AUD $200.00 or more.

Processing time: 1–2 business days.

Estimated transit time: 3–5 business days after dispatch.

Estimated total delivery time: Approximately 4–7 business days from the first business day after the order is placed.

Available shipping methods and charges shown at checkout form part of your order. All delivery times are estimates and are not guaranteed delivery dates unless expressly agreed otherwise in writing.

1. DISPATCH AND TRACKING

When an order has been dispatched, we will normally send a shipping confirmation email containing available tracking information.

Tracking updates are supplied by the carrier and may take time to appear after dispatch. You can follow the shipment through the tracking link or number included in the shipping confirmation.

If you have not received tracking information within four business days after placing the order, please contact Drpepsau@gmail.com and include your order number.

1. DELIVERY ADDRESSES

You are responsible for providing a complete and accurate delivery name, street address, suburb, state or territory, postcode, telephone number and email address.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional carrier charges caused by an incorrect, incomplete or refused address may be passed on where permitted by law and after the charge has been explained. This does not limit rights that cannot lawfully be excluded.

1. ORDER ACCEPTANCE, PAYMENT AND PRICING

We may reasonably decline or cancel an order before dispatch where:

• order, billing or delivery information is incomplete or incorrect;
• payment cannot be authorised or verified;
• fraud or unauthorised activity is reasonably suspected;
• a product is unavailable;
• there is an obvious pricing, inventory or description error; or
• fulfilling the order would breach applicable law or a shipping restriction.

We may contact you to verify reasonable order, address or payment information. We will not ask you by email to provide a complete card number, online-banking password or other banking login credentials.

1. DELAYS, LOST PACKAGES AND DAMAGED DELIVERIES

Carrier scans and delivery estimates may be affected by weather, public holidays, transport disruption, remote-area service limitations or other events outside reasonable control.

If tracking shows an unusual delay, a package appears lost or the order arrives damaged, please contact us promptly with your order number and relevant photographs where applicable. We will review the matter with the carrier and provide any remedy required under applicable law.

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other right that cannot lawfully be excluded, restricted or modified.

1. UNDELIVERED, REFUSED OR RETURNED SHIPMENTS

If a shipment is returned because the address was incorrect or incomplete, delivery was refused, or the package was not collected, we will contact you to discuss available options.

Additional delivery costs may apply before reshipment where permitted by law. Any refund will be handled according to our Return & Refund Policy and applicable consumer law.

1. CONTACT INFORMATION

Questions about an order, shipping or tracking can be sent to:

DrPeps

Address: 9 Merryn Cl, Bundoora VIC 3083, Australia

Phone: +61 415 209 338

Email: Drpepsau@gmail.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday & Sunday: Closed

Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)

Response Time: We respond within one business day