Return & Refund Policy

Last updated: 9 August 2026

1. OVERVIEW

DrPeps offers a 30-day free return process for eligible products. Please review this Return & Refund Policy before requesting a return, exchange or refund.

This voluntary returns policy applies in addition to any rights and remedies available under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

 

2. 30-DAY RETURN PERIOD

You may request a return within 30 calendar days after receiving your order.

To qualify for a change-of-mind return, the product must:

• Be unused and in its original condition
• Be unopened where hygiene or safety considerations apply
• Be returned in its original packaging
• Include all supplied accessories, tags, labels and documentation
• Be accompanied by the order number or other acceptable proof of purchase

Please do not send a product back before contacting DrPeps and receiving return authorisation and return instructions.

 

3. FREE RETURN SHIPPING

DrPeps covers the return shipping cost for approved eligible returns.

After your return request is approved, we will provide a prepaid return shipping label or another approved return method. The available return method may depend on your location and the carrier servicing your area.

Unauthorised returns or products sent using a shipping method not approved by DrPeps may not qualify for reimbursement of shipping costs.

 

4. HOW TO REQUEST A RETURN

To request a return:

1. Email Drpepsau@gmail.com within 30 days of receiving your order.
2. Include your order number, the product you wish to return and the reason for the return.
3. Provide photographs where the product is damaged, incorrect or affected by another visible issue.
4. Wait for return authorisation and detailed return instructions from our customer service team.
5. Pack the product securely in its original packaging with all supplied accessories, labels and documentation.
6. Attach the prepaid return label and deliver the package to the carrier or shipping location specified in the instructions.

Returns must be sent to the address provided in the return instructions. Please do not send an unauthorised return directly to our business address.

 

5. NON-RETURNABLE PRODUCTS

Certain products may be excluded from change-of-mind returns for hygiene, health or safety reasons. Any applicable restriction will be clearly disclosed on the relevant product page or communicated before the purchase is completed.

A hygiene or safety restriction does not remove any rights available under the Australian Consumer Law where a product is faulty, unsafe, incorrectly supplied, materially different from its description or otherwise fails to meet an applicable consumer guarantee.

 

6. DAMAGED, INCORRECT OR FAULTY PRODUCTS

Please contact us as soon as reasonably possible if your order:

• Arrives damaged
• Contains an incorrect product
• Is missing a product
• Is faulty or unsafe
• Is materially different from its description

Include your order number, a description of the issue and relevant photographs where available.

DrPeps may assess the product before providing a remedy. Where the Australian Consumer Law applies, the available remedy will depend on the nature and seriousness of the problem and may include a repair, replacement, refund or another remedy required by law.

For a major product problem, you may be entitled to choose a refund or replacement. For a minor problem, DrPeps may provide an appropriate remedy within a reasonable time.

DrPeps will cover reasonable return costs where required under applicable law.

 

7. RETURN INSPECTION

After the returned product is received, we will inspect it to confirm:

• The product matches the authorised return request
• The product meets the applicable return conditions
• All required packaging, accessories and documentation are included
• The product has not been used, altered, damaged or handled beyond what is reasonably necessary to inspect it

We will notify you by email when the return has been inspected and whether the refund or exchange has been approved.

The change-of-mind conditions in this section do not limit remedies available for products that fail to meet a consumer guarantee.

 

8. REFUNDS

After an eligible return is received, inspected and approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for the approved refund to be processed and appear in your account. Processing times may vary depending on your bank, card issuer or payment provider.

If more than 10 business days have passed since we confirmed that the refund was processed, please contact us at Drpepsau@gmail.com.

Where required under the Australian Consumer Law, refunds will be provided in the same form as the original payment unless DrPeps and the customer agree to another method.

 

9. EXCHANGES

To request an exchange, contact Drpepsau@gmail.com and include your order number and details of the product concerned.

Exchanges are subject to product availability and approval. If an appropriate replacement is unavailable, we will discuss the available options with you, which may include a refund where applicable.

 

10. ORDER CANCELLATIONS

Contact us as soon as possible if you wish to cancel an order.

We will attempt to cancel the order before dispatch, but cancellation cannot be guaranteed once processing or shipping has started. If the order has already been dispatched, you may request an eligible return after receiving it.

Nothing in this section limits a cancellation right or remedy available under applicable law.

 

11. RETURN SHIPPING AND RESTOCKING FEES

No return shipping fee or restocking fee applies to an approved eligible return made in accordance with this policy.

Additional costs caused by an unauthorised return, an unapproved shipping method or packaging that does not reasonably protect the returned product may not be reimbursed, except where doing so would limit a right or remedy available under applicable law.

 

12. AUSTRALIAN CONSUMER LAW

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

The 30-day return period is an additional voluntary benefit and does not replace or limit any statutory rights. Consumer rights relating to a faulty, unsafe, incorrectly supplied or misdescribed product may continue beyond 30 days where required by law.

 

13. CUSTOMER SERVICE

DrPeps

Address: 9 Merryn Cl, Bundoora VIC 3083, Australia

Phone: +61 415 209 338

Email: Drpepsau@gmail.com

 

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday & Sunday: Closed

Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)

Response Time: We respond within one business day